RETURN POLICY

Return period

The customer has the right to return the product without giving a reason within 14 days from the date of receiving the shipment.

Product condition

Returns are only possible if the product is in an undamaged and complete condition, in its original packaging, with all documents and accessories.

Return costs

The customer bears the cost of returning the product.

The return shipment can be sent to:

Gnom Shop
Szkolna 15A Street
43-300, Bielsko-Biała
Poland

Return procedure

To make a return, the customer must inform the store of their decision by filling out the return form, requesting a return through their customer account, or sending an email indicating their desire to return the product. The store will then send the customer instructions on the next steps.

Refund

After receiving the returned product, the store will issue a refund within 14 days from the date of receiving the return shipment. The refund will be made to the customer's bank account or in another way specified by the customer.

Exceptions

Returns are not possible for products that were specially produced at the customer's request, products with software, or products that have been used or damaged by the customer.